Returns & Refunds
START A RETURN
We have no time limit on returns.
We will gladly refund any items in original condition with
tags and accompanied by a receipt/packing slip.
ADDITIONAL RETURN INFORMATION
• Please add a note with your order number (e.g., SO1234) and
let us know if it's a return or exchange.
• Please send your return using your preferred shipping carrier to:
Princeton University Store
114-116 Nassau Street
Princeton, NJ 08542
• If you need assistance or are making an international return, please:
call us at 1 (800) 624-4236,
email us at support@pustore.com,
or live chat located at the bottom-right of page.
• Once we receive your return/exchange, allow 3-5 business days for
your refund to process.
• Products that are special orders, customized, personalized,
or made to order are final sale and not returnable.
• Refunds are for the cost of products only. Shipping fees are
not included. Customers are expected to pay for return freight.
*Please note: Credit processing times may vary depending on your bank.