Follow the instructions for getting your name and/or class year on the cup. They work flawlessly. The delivery time is amazing for a customized product. The mug itself has two flaws. The lip is not great, and there is a seam that allows a little leakage. Buy a Yeti Rambler MagSlider Lid; it is the best lid on the market and fits this mug well. Then place the lid aperture away from the mug seam; that prevents any leakage. If you do these things, this is wonderful mug - 5/5. The laser etching is excellent. The U-Store ordering process and delivery are flawless. The mug itself has a few manageable flaws, but with the right setup, it is a beautiful bug that functions perfectly.